The Growing Challenge

In the past two years, more than 26 million

adult passengers with disabilities have

traveled for buisness or pleasure. Among

adults with disabilities traveling by air,

72% said they encountered major obstacles

with the airline and 65% with airports.* 

*2015 Open Doors Organization (ODO) Market Study   

 About Our App

Built on the AvTech Connect platform, our

application helps SSR/PRM employees by removing the typical challenges that come along with their job. It will enhance the customer's experience, reduce complaints, and comply with government regulations (DOT/EC 1107/2006)​. See the features of our application below.


Dispatch or Self-assign

Get a live look at incoming calls

and employee locations. Choose

between self-assign with dispatch

oversight or dispatching workflow.

Easy Transfer

Easily transfer passenger

assignments to other employees

through the app.


Display a passenger’s name on

your device as an employee awaits

his or her arrival.


Auto-schedule a preboard.

Well Check

Employees schedule passenger

well checks with ease.

Electric Cart Module

Mount your tablet directly

on the electric cart and use

our convenient electric cart mode.

Dispatch/Lead Console

Monitor all aspects of the operation from one screen anytime anywhere.

- Active Employees

- Calls in progress

- Past and future calls

- Real-time communication

- Reporting

  And so much more!

For Your Convenience

Our app...

- Is Apple and Android compatible

- Has Live Feed Integration 

- Is linked to airline FIDS and reservation systems​

- Has full Scanning Capabilities - Barcode/NFC

For Your Peace of Mind

Our app has...

- Integrated text messaging

- Secure audio communications

- Immediate supervisor notification

Additonal Features

- Airline/Airport branded signature screen

- Rate the service​

- Real-Time Connectivity

- Time stamped events

- Unaccompanied Minor Module (UMNR)



Passenger SSR/PRM


Cabin View






About Us


Contact Us





2126 S. Wolf Road

Des Plaines, IL 60018

Phone: (224) 567-8843




Request A Demo


Member of ACI and Business Partner of SITA

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