PASSENGER ASSISTANCE
SSR | PRM STAFF ORGANIZATION
The Growing Challenge
In the past two years, more than 26 million
adult passengers with disabilities have
traveled for business or pleasure. Among
adults with disabilities traveling by air,
72% said they encountered major obstacles
with the airline and 65% with airports.
About Our App
Built on the AvTech Connect platform, our
application helps SSR/PRM employees by removing the typical challenges that come along with their job. It will enhance the customer's experience, reduce complaints, and comply with government regulations (DOT/EC 1107/2006). See the features of our application below.
Highlights
Dispatch or Self-assign
Get a live look at incoming calls
and employee locations. Choose
between self-assign with dispatch
oversight or dispatching workflow.
Easy Transfer
Easily transfer passenger
assignments to other employees
through the app.
Whiteboard
Display a passenger’s name on
your device as an employee awaits
his or her arrival.
Preboard
Auto-schedule a preboard.
Well Check
Employees schedule passenger
well checks with ease.
Electric Cart Module
Mount your tablet directly
on the electric cart and use
our convenient electric cart mode.
Dispatch/Lead Console
Monitor all aspects of the operation from one screen anytime anywhere.
- Active Employees
- Calls in progress
- Past and future calls
- Real-time communication
- Reporting
And so much more!
For Your Convenience
Our app...
- Is Apple and Android compatible
- Has Live Feed Integration
- Is linked to airline FIDS and reservation systems
- Has full Scanning Capabilities - Barcode/NFC
For Your Peace of Mind
Our app has...
- Integrated text messaging
- Secure audio communications
- Immediate supervisor notification
Additonal Features
- Airline/Airport branded signature screen
- Rate the service
- Real-Time Connectivity
- Time stamped events
- Unaccompanied Minor Module (UMNR)
